Christopher Voss is an American businessman, author, and professor. Voss is a former FBI hostage negotiator, the CEO of The Black Swan Group Ltd, and co-author of the book, Never Split the Difference. He is an adjunct Professor at Georgetown University's McDonough School of Business and a lecturer at the Marshall School of Business at University of Southern California.
The godfather of FBI hostage negotiation, Thomas Strenz, described his work as full of “the bad, the mad, and the sad.” But according to former FBI lead international kidnapping negotiator, Chris Voss, the bad, the mad, and the sad are all over the place. Bank robbers and terrorists don’t need to be the only people to benefit from the humanizing negotiation skills that the FBI uses to de-escalate conflicts and make people feel safe.
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