Key insights from
Setting the Table: The Transforming Power of Hospitality in Business
What you'll learn
In his book Setting the Table, famous restaurateur Danny Meyer shares the secret to his success: a concept he calls enlightened hospitality. Working chronologically through his life until 2005, Meyer reveals his personal triumphs and struggles as he entered and eventually dominated the restaurant business. He leads the reader through his journey of building connections, taking risks, and eating plenty of food, and also breaks down and redefines hospitality. The concept of enlightened hospitality must apply not only to the waiter-customer relationship, but also throughout the business. Ultimately, Meyer says the book should not be viewed as a strict set of rules for success, but his personal story with advice that will assist and encourage up-and-coming restaurateurs, and owners of all kinds of businesses.
Key insights
- • What you'll learn
- 1 For a restaurant to be truly hospitable, all employees must share a mutual goal.
- 2 Service is not the same as hospitality.
- 3 “ABCD: Always be connecting dots.”
- 4 A successful business is structured bottom-up, with the leader at the base.
- 5 Business problems are inevitable.
- 6 Hospitality is a cycle.
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