Key Insights From:
The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever
By Michael Bungay Stanier
Key Insights From:
The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever
By Michael Bungay Stanier
What You'll Learn:
According to a Harvard Business Review study, coaching is one of six styles of leadership businesses use. Coaching tends to give company culture and profits a lift, but it is the least utilized approach. This style of leadership revolves around asking questions, which slows down the pace of interactions far too much for many managers and leaders. They consider coaching too inefficient. From their perspective, asking questions wastes time—and time is money. Some bosses admit they like feeling like they’re in the conversational driver’s seat, steering the conversation where they think it should go. Asking an employee a question means losing that control, but according to internationally acclaimed consultant Michael Stanier, that is how empowerment works. Stanier’s company Box of Crayons has trained over 10,000 managers, and he has come to believe it’s actually quite simple to coach well. It’s just a matter of learning the questions and integrating the practice. Once the Coaching Habit is learned, you can coach someone in an organic, in-the-moment way that takes less than 10 minutes.
Key Insights:
- “What’s on your mind?” is the best way to open a coaching session.
- The AWE question (“And what else?”) is so good it deserves patenting.
- “What’s the real challenge for you here?” is the focus question that forces people to answer practically.
- Most people don’t feel safe enough to answer the question, “What do you want?”—even to themselves.
- “How can I help?” forces people to express precisely what they want from you, rather than expecting everything from you.
- Your yes is not a strong commitment until you’ve discovered the nos you need to say to make that yes possible.
- “What was most useful for you?” will add value to you and to the person you are training.
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